Disney Disability Access Service (DAS) improved their process for experience return time check in


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Disney Disability Access Service (DAS) improved their process for experience return time check in

Added: Jun 15, 2019
Category: Disney

Disney Parks has always been committed to providing guests with special needs with an inclusive experience and assistance to ensure that everyone has the ability to enjoy all the parks has to offer. 

Over the years, Disney Parks has been in a difficult position to find balance between providing those who need assistance and minimizing abuse to the DAS.  However, they recently made a much needed improvement to the experience check in process and those who utilize the system will find this a positive improvement.  

Guests can now stop in at any guest relations station throughout Magic Kingdom or Hollywood Studios to check in for a DAS return time instead of having to go all the way to the ride attraction.  The process itself remains the same, you check in, receive your virtual wait return time and then enter the Fastpass+ line when it is time to ride.  DAS times do not expire but you must use your DAS before you can check into another attraction. 

This improvement has been extremely positive, especially for those with neurological disabilities such as Autism.  You no longer have to go to the specific attraction, only to turn around and have to walk away until the virtual waiting time of the DAS is valid.  As a parent with a young adult with Autism, I fully appreciate the fact that this improvement will truly help minimize meltdowns and providing a more enjoyable experience for everyone in the travel party.  Animal Kingdom and Epcot are expected to have the Guest Relations Stations in the near future.

To read further details regarding the DAS system, please refer to Disney’s fact sheet by following this link:


I would like to personally thank Disney for always looking for ways to improve and provide those who truly need assistance the little extra pixie dust they need to be able to enjoy the parks and all of the amazing things they have to offer! 

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